If you're having trouble uploading an image:

• Ensure it's medium to high resolution.
• Check the image ratio to fit product dimensions.
• Avoid copyright-infringing content.

Our team checks all orders and photos as they come in. Most photos are perfectly fine. If there's a problem, we'll email you and explain the issue, and request some new photos.

Unfortunately, we're unable to provide an instantaneous preview, as we can do so only after our artists create your portrait.

Rest assured, you'll receive the proof in 3-4 days, which you can review and request for tweaks. Production begins only after you're 100% satisfied and provide your approval.

If some personalization fields are left empty or if the uploaded image doesn't meet our criteria, you might not be able to proceed to the next step.

The final proof that you see after all those minor tweaks you wanted have been made is exactly what'll be printed!

No problem at all! Simply communicate the changes to us, and our artists will incorporate the revised details into your portrait.

For more information on modifications after placing your order, click here.

Absolutely! Your pet can either be the centerpiece or can be illustrated alongside you in any of our portraits.

Feel free to disregard the background details. While a plain or clear background is preferable, it's not essential. Don't stress over it too much, as it won't significantly impact the outcome.

Comics: Our comic prices vary depending on the chosen title and binding type.

Portraits: Similarly, the prices of our portraits vary depending on the portrait style, number of characters to be illustrated, whether the artwork is to be printed on a framed or unframed canvas and it's dimensions.

Comics:

>> Buy 3+ comics: Get 15% off and free shipping.
>> Buy 5+ comics: Get 25% off and free shipping.
>> Buy 10+ comics: Get 35% off and free shipping.

Portraits:

If your order consists of 6 or more portraits, reach out to us for a tailor-made quote.

Upon clicking the "checkout" button, you'll then find a designated space to enter your promo or discount code.

For desktop users, it's conveniently positioned on the right-hand side, while mobile users will encounter it after a brief scroll down the page.

Usually, when a promo code isn't functioning, it's typically due to one of three reasons:

1) The code has expired, which can often happen when sourced from coupon code websites.

2) The specific criteria for this code haven't been fulfilled, like attempting to apply a multi-item code when only one item is in the cart.

3) A simple typo might be the culprit, such as using the letter "O" instead of a zero or confusing the number "one" with the letter "I".

• USA: 5-7 working days
• AUS, CA, UK: 5-7 working days
• Europe: 5-10 working days
• Rest of the world: 10-15 working days.

At present, we've chosen to incorporate an additional shipping fee into all our orders.

This approach enables us to maintain the high quality and sustainability of our products without necessitating an increase in our product prices.

However, you can avail free shipping when the value of your order crosses the $100 threshold.

We can ship our products almost anywhere in the world!

Comics: Anticipate a delivery window of 10-15 days from the date of order placement, including the time taken to manufacture and ship your comic.

Portraits: Anticipate a delivery window of 12-14 days from the date of order placement, including the time taken to create, produce and ship your portrait.

Delivery times depend on location and chosen shipping method.

Production times may extend during peak seasons.

If you live within the US, there will be no customs charges on any order. For residents of the EU, UK, Asia, and Australia, owing to our partnerships with workshops situated in these regions, customs charges will not apply to our comics.

Please note that all our portraits are made and shipped from the US. Depending on your location, you may be required to pay additional fees. Be sure to check your local laws and regulations regarding customs charges.

Once an order is placed, we're unable to facilitate shipping upgrades or expedite the process further.

Once your order has been shipped, we'll promptly forward the tracking number for your package.

We have partnerships with specialized workshops for the fulfillment of different products.

For instance, if you've ordered a comic and a portrait, they will be manufactured and shipped separately. Individual tracking numbers will be provided for each shipment, allowing you to track the status of each product with the corresponding number provided.

We're truly sorry that your order got damaged during transit. Reach out to us with the following details at hi@oneforsport.com, and we'll rectify the situation.

• Your order number
• Details of the damage
• A clear photo highlighting the damage

No worries, we're equipped to track down your order!

Contact us here with the following details and we'll swiftly assist you in locating your order details.

• Your first and last name
• Date of order placement
• Order Number

You can revise the details in the personalization form and preview the revised version of your comic as many times as you want to.

However, once you've finalized the details and placed an order, further changes wouldn't be possible.

For more information about our modification and replacement policy, click here.

While it's exceptionally uncommon for a comic/ canvas to slip past our rigorous workshop standards, we're here to make things right!

Please contact us at hi@oneforsport.com with the following details,

• Your order number
• Details of the affected book
• Details of the quality issue
• A clear photo of the issue that we can share with our workshops.

Our books are printed on top-notch 80# coated white paper, ensuring durability, vibrant prints, and a polished appearance. It's sturdy for repeat reads, makes text pop, and adds a premium touch to the comic's vibe.

We currently offer paperback and hardcover.

Our choice is clear: offset printing, the established industry standard revered for its impeccable quality and precision.

Under proper care, our books can last a lifetime! But if you're seeking that extra layer of durability, opt for the hardcover. While both options endure well with care, the hardcover provides added protection, ensuring your book remains in top-notch condition for years to come

We ensure your book's safety by carefully wrapping them in bubble wrap to shield it from impacts during shipment. This extra layer of protection in our sturdy boxes guarantees your book arrives in perfect condition.

For a detailed overview of the process involved - click here

Currently, our canvas options include:

• Frameless Matte Canvas
• Framed Matte Canvas

Our workshop uses digital print method. Designs are directly printed on the canvas using HP Latex printers with Latex inks. Inks are pigmented and water-based. The inks are non-hazardous, non-toxic, non-flammable inks that reduce a variety of environmental, health, and safety concerns.

The UL certified inks we use are GREENGUARD GOLD based on the high air quality standards used for hospitals and schools.

Our workshops have a quality check station at every step of the print process to minimize the errors and ensure the final product is the highest quality.

Canvases are sealed in plastic wrap, then packaged in a hard cardboard box.

Our workshops use 28% less cardboard than the industry standard through custom boxes created with recycled materials designed to fit each product size and/or order. Specialized machinery in all facilities allows them to reduce the use of tape, plastic, and other packaging materials for all shipments.

While both options hold up well with care, the framed canvas provides added protection, ensuring your portrait stays in tip-top shape for the long haul.

Our frame moldings boast a sleek black finish and measure 2 inches in width. The final dimensions of our Framed Canvases are as follows:

• 8x10" canvas results in a framed size of 12x14"
• 12x16" canvas results in a framed size of 16x20"
• 18x24" canvas results in a framed size of 22x28"
• 24x32" canvas results in a framed size of 28x36"
• 30x40" canvas results in a framed size of 34x44"